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As a mystery shopper, you can go to
restaurants, stores, hairdressers, grocery stores, amusement parks
or any other businesses as a customer. For example: in a restaurant,
the mystery shopper would sit down, order a meal, pay the bill and
leave, just like any customer. The purpose of this visit is to
evaluate the overall customer service (actual service, knowledge of
staff, cleanliness, etc.) that is being offered in the
establishment. The Mystery Shopper then writes a report and rates
the customer service based on a pre-established set of criteria.
Then the report is turned into the business to use for training,
employee rewards or any number of uses.
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